[Resolved]  Tata Capital — Wrong Foreclosure Statement Vide A/C No.- 4073087

Address: New Delhi, Delhi

Dear Sir, I took a personal loan from Tata Capital last year in may'2014 vide contract no.- 4073087. I wanted to foreclose my loan and for that I applied for foreclosure statement for the final settlement on 2-Apr-2015. I received foreclosure statement from [protected]@tatacapital.com on 9-Apr-2015 which is showing Rs. 7202 (the EMI of the loan) as overdue amount though I have already paid my EMI on 3-Apr-2015. The total outstanding amount should be Rs. 92, 746 but as per your ambiguous foreclosure statement it is showing Rs.92746+Rs. 7202 = Rs. 99948. I contacted your customer care but nobody was able to clarify about it and they suggested to visit the branch office. Why should I pay the extra buck if I have already paid the EMI. Then I visited one of your branch at Rajouri Garden, New Delhi on saturday, 11-Apr-15 and to my utmost nightmare your LAN server was down and my issue wasn't resolved. I contacted one of your official from Rajouri Garden Branch today i.e. 13-Apr-2015 and he mailed me the same statement which was mailed earlier by the customercare and wasn't able to clarify why the hell it is again showing overdue amount. Some Suggestions I have about the experience with TataCapital:- 1) Worst customer care service. 2) Your officials doesn't understand or may be doesn't want to understand the issue. 3) They are good at playing office-office. In future I won't suggest anybody to be a part of such a unique experience with Tata Capital. Regards, Amit Puri Ph No.- [protected].