Tata Cliq — jbl tune 760nc

Address: Dentam Bazar, Beside Roshan Memorial Academy, Dist- Gyalshing, Pin- 737113, Sikkim, India

Website: www.tatacliq.com

Recently I purchased a #JBL TUNE760NC headphone from #TATACLIQ bearing Transaction Id - [protected]. It was my first time doing any purchase from them. I was a bit sceptical doing it but as it had the brand name of Tata, I thought of went with them. Now after purchasing the product reached on time and I received after providing the OTP to the delivery person. The box was all okay from the outside no visual of any tampering. When I unboxed the headphone also appeared to be okay but when I lifted to wear found out that the left ear of the headphone was hanging! While having a closer look found out that the adjoining area of the ear and the frame was broken and hanging with the help of a wear only. Disappointed with this I thought of checking it's sound quality and turned on the Bluetooth connectivity option. Now to my #surprise the connection name which was showing in my phone was "Krisna A's JBLTUNE760NC" which means that product was used by some other person and probably he/she broke the adjoining part.
Utterly surprised and disappointed I wrote an email ( complaint number[protected] to Tata CLIQ customer care stating the same with pictures. After some days I also called their customer care as I didn't get any update from them. When shared the whole matter with the concerned customer care executive he also #confirmed me stating that I was given a used product and assured me to resolve the issue soon. Now, after some days I received an email from TATA CLIQ stating that as per their backhand investigation they confirmed that a brand new product was sent to me hence they closed my case. After getting the email when I contacted them the concerned customer service executive (another person) told me that she couldn't help me as the case was closed by the backhand team.
I repeatedly asked her about the Bluetooth setup name and also wrote in the email but no one is willing to answer on that.

I feel like cheated by TATA CLIQ and requesting everyone not to buy with them.

Thank you.
Chayan K Dutta