Tata Cliq — Not initiating the refund or delivering the product for over a month

Address: Mumbai City, Maharashtra, 700027

Website: Tatacliq.com

I had ordered a pair of red tape formal shoes and paid online on the 13th of Jan 2017 an amount of 1700 but the product didn't get delivered for over a month and I called Tata cliq for 15 times regarding the status of the product and asked for the refund. But they are not even refunding the amount.

Tata cliq does not have any update on the product as their logistic team and shipping team are unable to find the product status due to their carelessness.

Kindly help me get the refund back as its been more than a month

My order no is [protected]