Tata Cliq — Not refund my money

Address: New Delhi, Delhi, 110086

Website: www.consumerhelpline.gov.in

Order No. -[protected]
Return complaint no - [protected]

On 6 October I bought a Vivo v3 32gb gold of Rs12000, received it on 15 October. I have discovered that the Vivo v3 has the following problem:
1. Seal is broken
2.Faulty item
I complain for refund my money to tata cliq but company are saying that I will arrrange for the vivo v3 phone to be collected or pickup
or will reimburse you for the cost of returning it
But not taken any action & not refund my money
sir please help me
Rahul dalal
phone no. [protected]