Tata Cliq — Refund issue

Website: www.tatacliq.com

I have had the worst shopping experience with this site! I had to return my product due to some size issue.I placed the return request the day i had got it.But they didn't initiate it until I contacted for 4 to 5 times.At first they were saying that the product would be picked up by themselves and that's why i kept on waiting.But even after a span of 1 week i didn't see any sign of it so i contacted them again via phone call and then only they said that being a non serviceable area, I have to self ship the product.So I self shipped it and did every formalities regarding my return and refund.I provided my bank details too as asked.But it's been more than a month, I have not yet got the refund.I have been mailing them for many times but I have not got any response to them, so I have contacted them via phone call for like 9-10 times after the product had been delivered to them(confirmed by the delivery service), everyday they keep on saying that the refund would be initiated on that day only and it would be reflected in my account by 5-6 business days.But I have not got any refund till now.This is the worst experience with any online shopping site ever!