Tata Cliq — return request not accepted

Address: New Delhi, Delhi, 110024

Website: www.tatacliq.com/aboutus

I purchase a hair straightener from tata cliq for rs. 399. It was on the companies website that we have easy replacement policies, and even there was an option that we can return it within 7 days. So i decided to return the product and also i filed the request the very next day when i noticed that there is heating problem in the product. But now they are not taking it back saying that the reason is not as per companies norms to return the product.
On insisting they are now asking me to return the product and they will decide later on after quality check whether to take back the product or not.