[Resolved]  Tata Motors — 10 % deduction when booking fee is returned

Address: Concorde Motors India Limited, Near Ceat Tyre Shop, JMJ Building, 4line bypass Road, Kaithakode Junction, Thodupuzha, Kerala, Idukki, Kerala, 685584

I had enquired about tata tiago for the purpose of test driving in the first week of march at concorde motors india limited thodupuzha, which is a subsidiary of tata motors. A customer advisor from concorde motors india limited came to our home for test driving tata tiago. He collected a cheque of rs. 10, 000/- as booking fee by convincing us that it is 100 % refundable if the booking is cancelled. I gave the cheque for rs. 10, 000/- payable to concorde motors india limited. The next day itself i called the customer advisor to tell that we are cancelling the booking and don't encash the cheque. When i went in person to collect the cheque one week later, concorde motors india limited has already encashed the cheque on march 7 depsite asking not to do. I filled the form for returning the booking fee.

After almost two months, after frequent calls to concorde motors india limited asking about the return deposit and hearing many lame excuses, an amount of rs.9, 000/- was deposited on april 24th. Now when i am calling about the remaining rs.1000/- the customer advisor who is our contact person at concorde motors india limited is not even caring to pick up the call.

The cheque was written in the name of concorde motors india limited upon the customer advisor's insistence. Already i have made numerous calls and follow up and fed up with the way tata motors as well as concorde motors india limited has treated us. We feel cheated and duped into believing the words of a representative belonging to a reputed company.

Kindly look into the matter and see what is possible to get us our money back.

Thank you.

Thomas joseph