Tata Motors — attempted fraud on customer booking a 2019 nexon (d), silver, xz+ car on 8.10.19 from concorde motors.

Address: Mumbai City, Maharashtra, 400064

On 8, 10.19, we visited the concorde showroom in malad-w. We saw a light colored single tone nexon, liked it, were told that this was a silver, diesel, xz+ model & paid the booking amount by cheque. Next day, for the ex-csdi purchase, the full amount was remitted through rtgs with the confirmation of the delivery by 17/19 oct 19 by the concorde executives.
Subsequently, we were informed that no silver nexon was readily available, and that the car seen in the show-room on 8/10 was actually a petrol car, and, wrongly stated as a 'diesel'! We were then offered a car of 2018 feb model, lying un-sold, in some open concorde stockyard for almost 2 years! This was not deemed appropriate & refused.
Complaints were then raised to tata motors senior/territorial managers, who stated that they would resolve the issue soonest. Nothing has since been communicated positively by them. I am now told by the concorde sales executive that a white 2019, aug, nexon (D) xz+ is being procured from another dealer in mumbai & will be made available latest by 28th oct 19. If this is not done, i intend to cancel the order, obtain full refund, and, file a case with the consumer forum for gross deficiency in service, attempted fraud on the customer, causing undue mental agony & stress to a senior citizen.