Tata Motors Complaints & Reviews

Complaint: Non-Compliance of Engine Warranty Coverage on Glanza Car UP 32 MA 1625: Purchase March 21, 2021, [ Under Warranty and Duly Insured: Total Km Run 42000
The owner is a 63-year-old Diabetic patient who had a Knee transplant done a few months ago.

Last Service Done Chinhat Service Station Lucknow September 21, 2023. The Car is currently Parked at Toyota Chinhat Service Station Lucknow since October 19 (7 PM) when it was towed by Toyota RSA from Raebareli to Lucknow.

While we had parked the car on the left side of the road [Rattapur Crossing] because of a traffic jam, we noticed a sudden leakage of entire Mobil Oil from the Engine area, the moment the ignition was put on & we heard a Knocking sound.

On October 19, 2023, the car with its owner and Driver left Lucknow around 9 am for NTPC Unchahar (About 90 Kms). It went on the road with a smooth drive at an average speed of 80 Kms/ per hour and we reached Raebareli around 10.10 am before the above-mentioned problem occurred.

In a situation where we had got stuck in traffic, we reached out to a local mechanic (Pankaj Automobiles- Civil Lines) who towed the vehicle to his Garage and lifted the Car with Jack. He noticed the problem in the engine and expressed his inability to do anything and suggested seeking help from Toyota RSA.

With the Car under Warranty, the service station officials are giving one or other logic to shirk from the Company’s responsibility and put the blame on the Owner so that they save their skin and make no cost to the company!!
The fact however remains that the 42000 Km driven Car was serviced on September 21 at the same Service Station, and it has been functioning smoothly always except for the current episode.
I paid Rs.7, 000/- plus towards the service and the entire record is with the Service Station.

So far Technical Team has failed to detect the exact cause of leakages & just passing on the buck to the owner on one or another pretext which is just illogical.

I am surprised that my complaints at all the ends to whom I addressed/posted have been registered and even replied to through the automatically generated system, but no official has so far responded.
I hope this complaint gets noticed by the officials concerned immediately and you contact me before I am forced to take extreme steps.

Prof (Dr) Sanjay M Johri
Director Amity University (Lucknow Campus)
Media Consultant

October 24, 2023

I have tata harrier DL2CBE6001 whenever i speed up my car above 60km to 80 km i hear some kind of sound from front ride side corner of my car its like having some issue in my engine belt and when i complaint about that sound in tata service center they tell me this sound is normal but i cant hear this sound when i purchase my car, from past 1 month this kind of sound is happening in my car

I had purchased Tata Nexon XZ+ on 25 jan 2019 from gola ganpati tata showroom. At the time of selling they didn't inform me that its manufacturing date is Nov 2018, rather they told me it is manufactured in 2019. I didn't notice at that time. Now in 2023 i decided to sell my car, it came to my notice that this car is manufactured in 2018. I feel cheated on this matter by the service provider. Request to submit my complaint and took necessary action.

So far, there is no response for My complaint ID 3474434 posted on 7-10-23. This is so disgusting. Please give at least a minimum importance to the customers and try to redress their grievance.

I hope this letter finds you well. I am writing to express my dissatisfaction with the service I recently received at M/s.PPS motors Chrompet, Chennai, Tamil Nadu post an unfortunate accident that my car was involved in. I have taken delivery of car from service centre on 07/10/2023.

The rear bumper of my [ TN07CX5413–Tiago XZA Plus] was damaged during the accident. When I approached the aforementioned service center for repairs, the back bumper was replaced; however, I was informed that they could not fix the reverse parking sensors. I wish to stress that my car, being the Tiago XZA Plus model, came equipped with reverse parking sensors as part of its standard features when I purchased it. Moreover, my vehicle is still covered under the extended warranty.

It is disconcerting and unacceptable for an authorized Tata Motors service center to suggest that I get the reverse parking sensors fixed at an external shop. This not only raises concerns about the quality of service provided but also makes me question the value of the extended warranty if it doesn’t cover essential features of the vehicle.

I kindly request:

1. A thorough investigation into this matter at M/S. PPS motors Chrompet, chennai, Tamilnadu
2. Immediate rectification of the issue with my vehicle's reverse parking sensors, preferably under the extended warranty terms.
3. Assurance of improved service quality and adherence to warranty terms in the future.

As a loyal Tata Motors customer, I trust the company to uphold its reputation for quality service and customer satisfaction. I hope to see a swift and satisfactory resolution to this matter.

Thank you for your attention and understanding.

Regards

Rajesh

Subject: Complaint Regarding Tata Tiago Rear Twist Beam Crack

Dear [Tata Motors Customer Support],

I am writing to express my deep concern and dissatisfaction with the recent issue I have encountered with my Tata Tiago, which has a rear twist beam crack, despite having driven it for less than 20, 000 kilometers. This issue is a matter of serious concern, as it poses not only a safety risk but also questions...

My TATA Nexon EV Max got serviced yesterday[protected] at Ambattur Industrial Estate Service unit. It was a wonderful experience. The unit is huge and the personnel work tirelessly. Right from morning 9.30 till evening 7.30, they are very busy with the booking, taking complaints and clearing the vehicles. Vehicles are flooding in for service and they get cleared in a fast mode. They are trying their best to satisfy the customers. I think extra manpower may be provided to make the task easily achievable. Further, I can suggest that an extra unit may be installed, so that the vehicles may be addressed in an effective manner.
Here, I want to register my complaint against the negligence of service. Inside the bonnet, it was noticed by the technician while taking the complaint that rats were occupying there. But it is left untouched. In the upper part of the four tires, the mud was not washed.
It's said this is a free service and I'm billed for Rs.1851. Mr. Ilayaraja was very pleased, and this complaint is not against him. The whole team is responsible. But, this should be addressed. I'm ready to bring the vehicle again to fix the problem. Ensure a required minimum satisfaction. Hope for the positive response from your end.

Hi Tata Team :

We Purchased Tata Altroz -XM+ (petrol – Opera Blue) w from TAFE ACCESS Showroom in Racecourse, Coimbatore on 25 August 2023.

Car Registration number TN37DR4284
Engine Chasis number - MAT632287PPGB8698.

After running for just 500 odd kms, the vehicle has a problem of oil leak with some noise from the engine today at 4pm at my place. There was total engine oil leakage from the car on the floor and inside gear box (photos attached).

I am yet to get my RC book till now and the car has incurred a major problem… With such faulty machine how am I expected to use this new car.

I am extremely disappointed with the quality of TATA ALTROZ provided to me by both TATA and TAFE ACCESS. I request that I be provided with the right solution to this major problem

This is a serious issue and should be attended immediately by the service team on high priority. If required the car may be replaced with a new one.

Expecting your positive reply.

I am writing to bring to your attention some concerning issues regarding the performance of one of your company's vehicles, which I recently purchased. As a long-time admirer of Tata Motors and its commitment to excellence, I believe it is crucial to communicate my experience and concerns with you directly.
I purchased a Tata Nexon on[protected] from Garve Motors Tathawade Pune-411033, and while I was initially excited about owning a Tata vehicle, I have been disappointed by the car's performance in several aspects:
1. Engine Performance: The engine of the car has not been performing up to the expected standards. There have been instances o[censored]nusual noises, reduced power output, and frequent stalling, which has made driving the vehicle an unpleasant experience.
2. Automatic Transmission:
3. While driving the car automatically stop down and stand still at one place. This issues is faced multiple times in 2 years as I have purchased new car.
4. As the dealership told there is manufacturing defect in the car we cannot do anything please contact tata motors for this issue.
5. As Tata it Is a reputed brand In the market was not expecting this kind of services form Tata Motors.
6. Please look into this matter and solve my problem.
I understand that even the most reputable automobile manufacturers may encounter occasional quality control issues, and I have faith in Tata Motors' commitment to customer satisfaction. Therefore, I kindly request your assistance in addressing these concerns and rectifying the issues with my vehicle.
I would appreciate it if you could arrange for a thorough inspection of my car by your technical team to identify and resolve these performance issues. Additionally, I would be grateful for your guidance on how to proceed in resolving these matters.
I believe in Tata Motors' dedication to excellence, and I hope that my experience can contribute to improving the quality of your products. I look forward to your prompt attention to this matter and a positive resolution to the issues I have raised.
Thank you.
Sincerely,
Ruturaj Pinjan
Contact: [protected]

I purchased TATA Nexon XM on Mar 2022.on 10.9.23 while travwlling a stone hitted the car from downside resulted into damage of silensor of vehicle. I reported car at service station MAX MOTORS Ahmednagar. They said silensor needs to be replaced and it costs ~ 1.09 Lakhs.
Now tell me
1.if a stone scratching car from downside costs 1.09 lakhI, is TATA Motors car quality so weak??
2. Why the body of silensor is given ~2cm below other part of body.that below the ground clearance provided

I need complete replacement of that part free of cost as it is in warranty else keep your car with you

Contract no [protected]. I had paid 10, 000 rs as the full and final payment. Till date I had not received my NOC.
My email is [protected]@rediffmail.com

I have Purchased Tata Nexon XZA Plus on November 2022, since then i ma facing regular one or another's problem with this CAR. Like

1. Gear stooped working 3 times in last two years while driving and every time they says it will not happen again. You can imagine what will happen if your gear stooped working all of a sudden and you are stuck in mid traffic's of deli NCR.

2. Its battery stooped responding all of a sudden when your going somewhere and take a break. Normally battery got drained when you did not start CAR for few days, but in this case it happens when you take a brake while driving, Once they have replaced the battery in warranty as well but the issue did not get resolved and i faced the same problem again with new new battery also.

We are being scammed with false promises at this showroom. Not sure how these people get license to sell we’ll know TATA brand cars.

We would like to inform you that since the beginning we have been facing a problem with the Air conditioning system. Several times we have informed Society Motor Kanpur and Fatehpur but till today problem remains the same.

It is requested Kindly look into this matter and do the needful at the earliest.

SIr,
I am located in Chennai my name is Mr. Sekaran Chengaiah ([protected]) and I bought a car in Sri Gokulam Motors Kattupakkam Branch Chennai Last 03.08.22 Vehicle No.TN 12 AU 0712.

With in a year i had given the complaint for door paint peeling and rectify and now again i got same in the 3 places...

I request to rectify the complaint with free of cost due to the manufacturing defect...

Tata Nexon was towed by the Tata 24/7 roadside assistance to the Sri Lakshmi Motors, ECR Service center on Aug-11th, 2023.
Towing company dropped the car at service center on Aug-11th however the Job card was raised the next day Aug-12th around 12pm.
Now it is Aug-24th and the car is not fixed and not delivered.

Service advisor gives lame excuses every day and bluffs about the progress. Service head of the Sri Lakshi Motors, ECR Chennai is of no use, inspite of escalating the issue personally to him.

Extremely frustrated with the Service and the sloth approach being followed in the Tata Service center.

Hi Team,

Tata Nexon was towed by the Tata 24/7 roadside assistance to the Sri Lakshmi Motors, ECR Service center on Aug-11th, 2023.

Towing company dropped the car at ECR Service center on Aug-11th however the Job card was raised the next day Aug-12th around 12pm.
Now it is Aug-24th and the car is not fixed and not delivered.

Service advisor gives lame excuses every day and bluffs about the progress. Service head of the Sri Lakshi Motors, ECR Chennai is of no use, inspite of escalating the issue personally to him.

Extremely frustrated with the Service and the sloth/lazzy/laid-back approach being followed in the Tata Service center.

My iRA subscription validity is till 23 August 2023 however iRA app stopped syncing since June 30 11:52AM IST.

I realised last week that it is not syncing with car.
Contacted customer care over phone, they guided to write a email to irasupport, I did the same on 15th August. Still not received any acknowledgement or ticket number to refer....

I am facing locking of gears issue in the middle of highway. the car was moved to service station by toeing, . car was purchased in the January 2021. the Km was 36000.
How it happens suddenly to my car gear box. the service center is giving an estimate of 25000/-

plz resolve this issue on top priority

I bought car in Jan 2020, AC didn't work in the new car. Every service AC had to be repaired. It will work for 20 to 30 days and post that it will be like hot oven inside the car. Not happy with Tata motors AC service. Company shouldn't sell faulty parts to their customers. Spending so much money on new car and some of the parts faulty and don't get fixed after repeated service.
Hope to hear from tata motors on this issue and fixing it at once.

Regards,
Vinod
Bangalore