| Address: Kolkata, West Bengal, 700019 |
Dear sir,
I had given an advance of rs. 1409/- through cheque no 883656 dated 07.04.2018 for a tiago xz (Petrol) car and also signed in your commitment form on 07.04.2018. After that i had paid rs.5000/- through credit card on dated 18.04.2018. But it is unfortunate that due to some wrong commitment and false information from your people i had cancel the booking on 08.05.2018 through email.
The reason of not finalizing the same is nonprofessional way of handling customers viz., not allowing test drive after waiting 2 hrs with lame excuse, not giving copy of commitment form, increase in value by rs.10000 than committed figure, failing delivery commitment.
On taking a decision of not continuing with tiago, i informed k. B. Motors namely mr. Rahul das and mr. Subhankar sen and finance team mr. Debanan & mr. Avishek chatopadhya through telephone and e-mail time to time and haven’t received any feedback from them till the time of writing this mail. However it was committed to me by the finance team the reply will come by a week time.
I am surprised to note this kind of behavior from the executives representing no.1 industrial house in india. They neither been able to handle prospective customers nor been able to handle closures. Some new characters namely mr. Vinod and mr. Mithilesh has also spoken to my husbend and as usual given some wrong commitments.
Under the circumstances i have no other alternative but to approach you for a peaceful solution of the given matter. Your kind cooperation regarding the closer of this matter will be highly appreciated.
Balaka chaudhuri
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