[Resolved] Tata Motors — delay in car service

RahulBhavsar

from Pune, Maharashtra

Jun 18, 2018

Address: 411045

Dear tata customer service,

I have a tata motors car

Model - zest xt
Car reg. No - mh14 fs 1628.
Insurance policy - tata aig
Policy no - [protected]
Claim no - [protected]a

Job card number

I have given my car for repair work

- 28th may 2018 - given car for repair
-29th may 2018 - no feedback even after 2 times followup
-30th may 2018 - got the status update
- 31st may 2018 - given all documents and details for insurance processing
-8th may 2018 - after followup got update that insurance approval received
-16th may 2018 - after followup got update that - part ordered

But there is no date when part will be delivered and no eta.

Can you please look into this and expedite the process for early delivery of vehicle.

Since last 21 days my car is at service center and daily i am struggling for office commute and spending money for cab.

According to advisory - once part is received 2-3 hrs of work is there to solve the problem.

So much delay is this tata motors - service standard?

I had trust in tata brand but due to such instances no more trust on this such well known brand.

Hope you will provide me regular update and resolve the problem as soon as possible.

Best regards,
Rahul bhavsar / c/o wipro ltd.

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Jul 30, 2018

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

Tata Motors Customer Care's response Dear Rahul,

We are dejected to know about your experience and have shared your concern with the relevant team to check this delay for you.

Regards,
The Tata Motors Team

Jun 21, 2018

Updated by RahulBhavsar Hi,

I received response from service center saying part is ordered and waiting for part.

The response received from TATA Motors is the same status which I have provided in my complaint. They have not provided anything new.

Even TATA AIG insurance executive called and he said he has said over phone that he has provided approved on 1st June 2018.
But when I checked at service station they have shown that they have raised part request on 8th June and part ordered on 11th June.

So if Insurance executive is providing correct date then this is clear delay by service department team and part supplying team who has ordered part after 10 days and yet to be delivered.

I want
1. When my car can be delivered to me?
2. Reason why there is so much delay ?
3. Daily I am struggling for my daily commute due to un availability of the car and spending money on cab. As I understand time require for repair work is not much but this is due to delay in insurance processing and part delivery what is alternative that you can provide to me. I am not able to drop my kid for his classes and also due to rainy season I am facing lot of trouble.
It is clear harassment by Service department and Tata motors.

So expect response for these points.
And expect that you will not close the ticket until customer has confirmed to do so.
Also want to inform you that I am going to take this issue with consumer forum.

Best regards,
Rahul

Jun 24, 2018

Updated by RahulBhavsar I am still waiting for response from Tata Motors Service department.

- today is 27th day since I have given car for repair.
- Insurance company (TATA AIG) person said he has given approval in 1 day
- Part order was raised after 14 day since car was given for repair.

this is absolutely not professional - if this is the way people from such a well known Indian brand is going to sever customer then it is better not to go for TATA vehicles in future.

Jun 28, 2018

Updated by RahulBhavsar Still car is not repaired also Tata Concord Motors is not arranging a substitute car.

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Comments

ruchi pune

from Patur, Maharashtra

Jun 18, 2018

I was having free service for my new car Tata Tigor but the service center people told me that I have to pay for it. I have purchased the car only two months back.
This was not expected from a big name TATA.

Tata Motors Customer Care's response, Jun 18, 2018

Verified Support

Dear Ruchi,

We are worried to know about this. Please help us with your contact details and car chassis number along with the service centre information so that our team can connect with you to assist accordingly.

Regards,
The Tata Motors Team