Tata Motors — driver side front tyre faulty

Sandeep Maan

from Meerut, Uttar Pradesh

Sep 13, 2019

Address: Aryaman Automobiles sector 25 panipat, Panipat, Haryana, 132103

Dear sir,
I purchased tata nexon xe on 04-11-18 from aryaman automobiles. During filling nitrogen gas in all tyres, i found cut in driver side front tyre. When i complaint to the dealer, they said it is a third party product so contact goodyear. After registering complaint with goodyear twice one person came and said that it does not cover under warranty. I again approached with dealer they said it is a third party product and we can't help you.
Please guide as i am facing this issue since may 2018.

Thanks and regards
Sandeep kumar
[protected]

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Tata Motors customer support has been notified about the posted complaint.

Sep 13, 2019

Updated by Sandeep Maan Two complaints registered with goodyear are
1. Ref no- [protected] DTD 18-05-19
2. Ref no-[protected] DTD 13-07-19

Verified Support

Sep 13, 2019

Tata Motors Customer Care's response Hi Sandeep,

We completely understand your reason for concern. We've forwarded your details to our team and they will soon connect with you to assist further. We appreciate your cooperation in the meantime.

Regards,
The Tata Motors Team

Verified Support

Sep 14, 2019

Tata Motors Customer Care's response Hi Sandeep,

We understand that our team has connected with you and taken a note of your concern. Rest assured that they will definitely provide an apt resolution for the same. We appreciate your patience in the meantime.

Regards,
The Tata Motors Team

Sep 14, 2019

Updated by Sandeep Maan Today I received a message from aryaman automobiles stating your complaint is concerned with vendor goodyear and vendor has rejected your complaint.so it is not concerned with the dealership.
Now please suggest as I have purchased nexon from dealer not from vendor so dealer or company is responsible for complaint.

Verified Support

Sep 16, 2019

Tata Motors Customer Care's response Hi Sandeep,

As per the update received from our team, we understand that they’ve contacted you and shared the necessary information regarding your concern. For any further assistance, we request you to get in touch with them and they will surely help you with it.

Regards,
The Tata Motors Team

Sep 17, 2019

Updated by Sandeep Maan As per submitted complaint, no one contacted me.

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Comments

goodyearjoj

from Mumbai, Maharashtra

Sep 16, 2019

Hi Sandeep! Thank you for sharing your concern with us. We regret the inconvenience this may have caused you. Please re-share your complaint number as it is showing protected. Also, do share your contact number so that we can connect with you at the earliest.

Sandeep Maan's [Complaint's author] reply, Sep 22, 2019

Goodyear complaint no--1805190464 DTD 18.09.19 and 1307190096 DTD 13.07.19

Sandeep Maan

from Meerut, Uttar Pradesh

Sep 17, 2019

As per complaint mentioned above I want to state that no one contacted me.

goodyearjoj

from Mumbai, Maharashtra

Sep 20, 2019

Hi Sandeep! As request earlier, kindly re-share your contact number as it is showing protected so that we can assist you with your concern accordingly.

Sandeep Maan

from Meerut, Uttar Pradesh

Sep 22, 2019

Goodyear complaint no--[protected] DTD 18.09.19 and [protected] DTD 13.07.19