| Address: Chennai, Tamil Nadu | | Website: www.tatamotors.com |
Dear sir,
My self kottilingam from chennai i am purchasing tata indigo ecs - in july 2015 & using satisfy but unhappy with last service with concorde motors chennai i am observed that their is some noise & vibration from engine side, same problem i am escalating to tata authorized service dealer ambattur concorde service center at time of my last servicing which is done in 19.03.2018 but that time they neglecting this issue and give some reason noise coming from ac compressor not a serious issue then raised a complaint they called and did some adjustments and left but now my car was break down on the road. I show my car to your authorized dealer ecr chennai concord and they say that you need to replace turbo and your warranty experied in 9 months ago and approximate estimate is 90 k, i don't understand how this problem not resolved that time of my last service at time of observed & hows this type of part damage in just 2 years & 8 months and had driven only 70000 km so far. My complaint against concorde motors & also against tata motor, note that if any mishap happens with my car tata motors totally responsible for that due to this turbo problem, so again request you please look in to the matter & do needful, note that i am not paying anything that type of issue.
I am already given complaint on tata motors toll free number.
Complaint no - [protected]
Date: 21.05.2018
My car details -
Tata indigo ecs
Purchase year - july 2015
Tn 09 ca 4338
Issue - turbo failure problem
Contact no - [protected]
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Tata customer service is just a formality asking for how the service was.
We are truly disappointed to hear about this. Kindly share your contact details and car chassis number along with the dealership details as it will help us to look into your concern.
Regards,
The Tata Motors Team