[Resolved] Tata Motors — mental harassment due to bad service by tata authorised showroom

Chandramohan Shelke

from Mumbai, Maharashtra

Jul 6, 2018

Address: Thane, Maharashtra, 400605

Fortune Cars, Wagle Estate, Thane Mumbai. (my number [protected])
I had to run from one RTO official to another & had to spend 2 hours at local police station, because showroom employees did not clarify the required documents at the time of booking & payment.
It was utter mental harassment, to take leave from office & do my vehicle registration on my own, which the dealer is supposed to be doing.
I would never recommend anyone to buy A TATA car, after facing such bad experience. Other automotive companies are working towards customer delight & here the showroom staff is least bothered about customer, once payments are made.

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Aug 12, 2018

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2018

Tata Motors Customer Care's response Dear Chandramohan,

We highly regret the inconvenience caused. Please help us with your vehicle chassis number and car model, so that our team can connect with you to assist further.

Regards,
The Tata Motors Team

Jul 07, 2018

Updated by Chandramohan Shelke I have not yet received the vehicle, I have booked the vehicle after paying full amount upfront & now the showroom staff has stopped providing any assistance.

Today again after calling up showroom, they are telling me to go to RTO, search the agent, stand in line with other agents & get signature from some RTO official, else pay Rs. 2000/- to some showroom agent to get the work done.

I would have payed 2000 in beginning itself, if I would have been told of all this trouble to get TATA car, but at this stage I will not pay even a single rupee extra.

PLEASE HELP ME TO CANCEL THE BOOKING, & TO GET MY 6 LACS BACK FROM SHOWROOM. I DO NOT WANT ANY MORE TROUBLE FROM YOUR SHOWROOM.

Jul 07, 2018

Updated by Chandramohan Shelke Car model - Tiago XTA
Amount payed upfront - 5, 71000 for car
Insurance - 7, 000
AMC Gold - 16, 000

Verified Support

Jul 07, 2018

Tata Motors Customer Care's response Dear Chandramohan,

Thank you for sharing the requested details. Our team will soon connect with you to assist further.

Regards,
The Tata Motors Team

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Comments

Chandramohan Shelke

from Mumbai, Maharashtra

Jul 7, 2018

I have not yet received the vehicle, I have booked the vehicle after paying full amount upfront & now the showroom staff has stopped providing any assistance.

Today again after calling up showroom, they are telling me to go to RTO, search the agent, stand in line with other agents & get signature from some RTO official, else pay Rs. 2000/- to some showroom agent to get the work done.

I would have payed 2000 in beginning itself, if I would have been told of all this trouble to get TATA car, but at this stage I will not pay even a single rupee extra.

PLEASE HELP ME TO CANCEL THE BOOKING, & TO GET MY 6 LACS BACK FROM SHOWROOM. I DO NOT WANT ANY MORE TROUBLE FROM YOUR SHOWROOM.