| Address: Chennai, Tamil Nadu, 600063 |
Hi,
This email is to bring to your notice about the poor response & delay in the delivery of the car.
Based on the commitment (Within 10days delivery of booking) given by the salesperson i have booked the below.
Model : tiago xt diesel
Dealer : kln motor ekkattuthangal, chennai
Initial payment on 27th feb'18 : rs.10000/-
Payment on 28th feb'18 : rs.198652/-
Balance amount was paid by the sbi car loan on 3rd mar'18 of rs.390000/-
When enquired about the delivery status on 2nd mar'18 they replied that the tata server is down and will revert after consulting with their higher official also i got the same response on 6th mar'18.
After 6th march there is no response and also they have not even picked my calls.
Due to this i lodged a complaint on 8th mar'18 to the tata motors customer service.
Complaint no.:1-[protected].
To my surprise i got call from the dealer without any proper information on the delivery status.
On 12th when i contacted the customer care regarding the above compliant they told that the complaint has been closed without any solution and intimation.
Complaint no : 1-[protected].
The dealer forced me for the full payment with a false commitment of the car is already booked and it is in transit status at the time of booking (27th feb'18).
Because of this i opted for a car loan with higher interest rate and processing fee.
Now the approximate delivery date given by the dealer is 23rd of mar'18 which is nerear to my first month emi date.
Without the usage why should i want to pay the emi of amount rs.17, 835/-
Based on the delivery date they said at the time of booking i have planned for a personal commitment which got collapsed.
Also i was frustrated with the irresponsible answers both from the dealer and tata motors customer service.
The dealer has shown interest only in the booking and he never responded properly after booking.
Kindly take immediate action on the complaint and also make arrangements for the compensation.
Expecting earlier delivery of the vehicle.
Herewith i have enclosed the supporting documents.
Image
Image
Image
Regards,
Suresh k
[protected]
Was this information helpful?
We understand how inconvenient this can be. Kindly share your contact and car chassis numbers so that your concern can be highlighted with the relevant team for quick resolution.
Regards,
The Tata Motors Team.