[Resolved]  Tata Motors — refund of extra amount and deficiency in service

Address: as above, Muzaffarpur, Bihar

Dear sir,
I shiv kumar jha, chief manager, state bank of india, rbo godda, jharkhand, purchased tata nexon xm petrol model car from extension counter at darbhanga, bihar under dealership of m/s yashraj motors, muzaffarpur, bihar on 10/02/2019. Amount of quotation dated 19/01/2019 was as under-
(A) ex showroom price - 718220.00
(B) insurance - 43093.00
(C) registration and road tax - 82504.00
(D) logistics 8000.00
—
Total 851817.00
(-) corporate discount 5000.00
—
846817.00 (Quotation attached.)
(1) expected delivery time was 10-15 days, hence i given him date of 03/02/2019 but on 02/02/2019 they informed me that vehicle could no
Delivered on 03/02/2019. Then i fixed next date i. E. 10/02/2019 and taken delivery of the vehicle on that date.
(2) after a long wait and time and again several reminders over phone and over their counter also, they delivered me the papers related to my vehicle in which nominee name of my late father was inserted in cover note of insurance. For correction in the nominee name i have been harassed badly and in the end correct insurance paper was delivered to me a few days ago by a lapse of two and half months.
(3) after receiving the all papers it came to our notice that extra amount of rs.10343.00 on account of insurance charges was taken from me.
Insurance amount in quotation - 43093.00
As per cover note of insurance - 32750.00 (Cover note enclosed).
When i asked for refund of my money from official at extension counter of m/s yashraj motors, muzaffarpur, bihar at darbhanga, bihar, they denied to refund the extra amount paid by me and told that all the money has been adjusted towards price hike of two days before. I am sure that they have manipulated the invoice amount to grab my extra amount.
As per quotation and demand made total amount was paid by me and details of amount paid by me are as under.-
A. Booking amount transferred to m/s yashraj motors a/c
No [protected] of sbi on 21/01/2019 - rs. 11000.00
B. From car loan a/c no-[protected] of sbi
On 12/02/2019 - rs.765000.00
C. By cheque no 479731 dated 12/02/2019 of sbi - rs. 40000.00
D. By cheque no 479732 dated 12/02/2019 of sbi - rs. 30800.00
Total rs. 846800.00
4. I cannot believe and a bit surprised that such type of service and cheating of amount is being done by the dealers of brand like tata motors. Our sbi is associated with tata motors in several fronts of business and then if employee of sbi will have to face such type of incidence then what to say about others.
5. I have to add further that no any communications or alerts are being sent to me regarding my purchase of vehicle or service alerts either over my email or over phone.in this era, very small brands dealing with commodities and other things are sending messages and alerts to their customer on regular basis.
Hence look into the matter seriously and arrange to refund my extra amount alongwith other things stated in para (5) otherwise i will have to choose other way for recovery of the amount.

Regards
Shiv kumar jha
Permanent address - chitragupta nagar, berheta road
Laheriasarai, darbhanga
Bihar 846001
Mobile no - [protected]
Email - [protected]@gmail.com