[Resolved]  Tata Motors — tata hexa xta - 1st service

Address: 562125

Recently I bought a Tata HEXA XTA high end model from Concorde Motors of Tata in the city of Bangalore. Starting from the day one I am suffering from pathetic customer experience and quality of the car and the service.
Recently (last two weeks) I am trying to book my VERY 1st SERVICE with them and till date no one is co-operating with me. There are so many complaints in the car (like squeaking sound while applying the break, Acceleration) and still no one co-operates. I even drove the car to the service station but there were no supervisor, no engineer and the mechanic just told me to leave the car and go. Mind it, it is just 4500 km driven car. I am seriously disappointed and thinking of going to court unless I receive the service in next 48 hours.
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Aug 23, 2018
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2018
Tata Motors Customer Care's response
Dear Santanu,

We're truly apologetic for the experience you've had and would like to help expedite this for you. Please share with us your contact details and car chassis number so that our team can connect with you to assist further.

Regards,
The Tata Motors Team
 
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