[Resolved]  Tata Motors — tata tiago xe start up problem

Address: Hyderabad, Telangana, 502313

Model name :- Tata Tiago XE
Registration Number :- TS15EX7623
Date of purchase :- 19 Jun 19
Dealer :- Malik Cars Bowenpally

Second servicing done on 24 Aug 19 at Malik Cars Service centre Bowenpally at 8441kms speedo

On 26 Aug 19 at 1730hrs at Narsapur Village Medak District which is 40 kms away from home, vehicle developed starting problem, it was not getting started with self start nor push start. It is a remote village in the outskirts of Hyderabad city surrounded by dense Narsapur Forest over a radius of 15-20kms and there is no online cab services prevailing in the area. With a great difficulty I had to arrange a private car on hire for the family and stayed back to safeguard the vehicle till the time Towing vehicle arrived.

Tata Service Centre at Bowenpally (Mr Shafi) was contacted and after telephonic troubleshoot was not successful it was adviced to pickup vehicle.

After making request with Tata Motors Helpline Towing vehicle was arranged and it reached at 0030hrs for shifting vehicle to Tata Motors Workshop at 0130hrs.

Now on 27 Aug till 1700hrs there is no update on what is the problem with the vehicle and how much time will it take for rectification.

Such is the performance of Brand New Tata Tiago Vehicle which immediately after servicing develops unidentified technical issue.

Now the breakdown happened 40kms away from my home struck up with the family in dense forest area and the 24x7 assiatance could reach only after 8 hrs on site.

Tata Motors has to take the complete responsibility of the incident and either assure with the complete check of the vehicle for the serviceability and such incident will not happen in future (Technical issue which is not diagnosed by Tata Service Centre) or the vehicle may be exchanged with new vehicle without having such technical glitches.

E Santosh
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[protected]@gmail.com