[Resolved]  Tata Motors — under warranty part replacement

Address: 222f sector 3, Ghaziabad, Uttar Pradesh, 201010

Below is the response i i have received from the service center.

Now as stated below, is the vehicle have an accident history then why the parts was not changed at the time of accident, there was many parts replaced under and was claimed to my insurance.
Now, did tata failed to analyze that the steering may also need a replacement?
If so, then who takes a responsibility of a loss of my life incase i would have met with an accident due to this negligence.
Secondly, if tata thought that the part is absolutely fine and need no replacement at the time of accident then what's stopping tata now to cover now under warranty?? Is tata tryin to fool people here? Or the companies intensions is to put the burden on consumer.

Now, mr sohaib, the impact of the left tyre was done by the puncher man, at the time to fixing my puncher he hit the type with an hammer which end up giving a dent to my alloy.

Having said that, the i met with an accident last year, so if the car was working perfectly fine after tata has fixed and handovered to me and now when there is a problem, u are saying that it will not be covered.
Either tata is making fool to consumers or tata do not have enough qualified engineers to examine the fault at this right time to get timely solution.

This question is for all the top directors/ceo of tata motors who are in this email.

I am not at all buying this point which mr. Shoaib informed me as all the pointers are illegitimate.
I am willing to proceed further legally.

Regards
Aakash kulshrestha
[protected]
Car # up 14 dp 5373
Tata nexon xm blue
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Feb 24, 2020
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Jan 24, 2020
Updated by Aakash Kulshrestha
Tata motors refused to cover my part however the car in under warranty.
I am extremely disappointed with tata.
According to them the damaged happens when the car met with an accident. However, they did not examin the car and handovered to me and put my life on threat.
According to them if the car was perfectly fine at the time of delivery after accident then why there is an issues now to cover the parts under warranty.
Tata is just trying to put avoid the replacement of this part and trying to put the burden on me.
Please find the attached screenshot of what they respond.
Their own statement states that there was a negligence of proper examine.
Please help me and get this fixed

Verified Support
Jan 24, 2020
Tata Motors Customer Care's response
Hi Aakash,

Our sincere apologies for the inconvenience caused. However, we have taken up your concern via Twitter and our team is diligently working on it. Rest assured, it will be resolved at the earliest.

Regards,
The Tata Motors Team
 
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