[Resolved] Tata Motors — xza amt fault

Hb87

from Jamnagar, Gujarat

Apr 26, 2019

Address: Kutch, Gujarat, 370203

Dear tata motors
I have purchased the tiago xza model on date 20.03.2019. At 4th april the vehicle stopped in the middle of the road with amt fault. The vehicle was approximate 10 days in service center. After taking vehicle the next day again amt fault occurred and it refused to change. Next day technician carried the laptop and issue for resolved. But the fault started showing frequently, whenever we started vehicle for trip the fault use to occur and gear shift doesn't happen. After trying repeat for 5-6 time some time the fault use to clear and vehicle use to run. But the fault is coming unpredictable and causing problem of change of gear. It is hard to run car like this. Beacuse the car has shown this much of fault in not even 10 days of purchase the trust on vehicle to do high distance seems dream due to unreliable amt.
Humble request to tata motors to solve issue so i get some confidence on car and enjoy our 1st new car.
Regards

Mat626283kkb18945

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May 5, 2019

Complaint marked as Resolved

Service engineer identified the gearbox had fault and rectified it also he found problem in wiring harness which he replaced..

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2019

Tata Motors Customer Care's response Hi,

We regret the inconvenience caused and will definitely help you with this. Kindly share your contact number and dealer details via a private message, as it will help us to have the relevant team connect with you and assist further.

Regards,
The Tata Motors Team

Verified Support

May 03, 2019

Tata Motors Customer Care's response Hi Hardik,

Our team tried to contact you on the provided number however, the calls went unanswered. We request you to share an alternate contact number or a preferred time to call, so that they can soon get in touch with you to assist further.

Regards,
The Tata Motors Team

May 04, 2019

Updated by Hb87 Well thanks for your follow up, service center had rectified the problem.
Will observe for 1 week to mark complain as resolve.
You can call me tomorrow at 11 am.
Thanks

Verified Support

May 05, 2019

Tata Motors Customer Care's response Hi Hardik,

We are glad to hear that your concern has been resolved. For any further assistance, we request you to get in touch with our team and they will surely help you with it.

Regards,
The Tata Motors Team

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Comments

Bitt2

from Delhi, Delhi

Apr 29, 2019

I buy Tata Tiago zx+ by Shree Vasu motors, thay promise me to provide accessories ( matting & mudflap) free of cost.now thay said we only othurised to provide you local chip Quilty accessories. and thay also added 3500 Rs in RTO on the name of broker charge nd handling which is illegal. It's same Tata motor not responding on my mail bad behaviour.

patrahu

from Noida, Uttar Pradesh

Apr 29, 2019

Not recieving training letter and joining letter and courrier and recieving the calls