Tata Play — Tata Play Connection Not Working

Tata Play Connection Number - [protected] - is not working for the whole day - and even after multiple complaints - the issue is not resolved and neither the customer care or the service person is available. The Technician says he will come only on Monday- is it something free what we are given with - we pay for the subscription and not working for the whole day and customer care says two days without checking or reaching the permises.
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