[Resolved] Ola Cabs — Non-Delivery of promised service

pulkit_kapoor

from Gurgaon, Haryana

Feb 5, 2013

Address: Gurgaon, Haryana

I booked a cab with OLA cabs for 10:30 AM on 5th Feb, 2013. The booking call was made at 9:09 AM in the morning. I got three confirmation messages of the booking via SMS at 9:12 AM, 9:19 AM and 9:49AM respectively containing the following confirmation no. CRN 1691134.

I was waiting for the cab at the expected time. But no information was sent to me regarding the driver till 10:00 AM, as promised. I made a call at the helpline no. to inform them about the same. They told me that the cab would be late by 15 mins some thing they should have informed me themselves and well in time . Instead, I got to know about the delay when I gave them a call but the driver information was withheld again. At 10:35 AM I had to call the helpline again to check on the status of the cab at which time I was informed that the cab would be late by another 30 minutes. Following the call, I received the driver details on my phone via SMS at 10:38 AM. On calling the driver directly, I was told that he was at some far off location and it was not possible for him to make it for my pickup for almost an hour.

Not only was I forced to be late for my office due to the unprofessional and laid back behavior of the mentioned Taxi services, I had to make alternative arrangements in haste which was an uncalled for hassle in itself.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sheetal Lad

from Mumbai, Maharashtra

Aug 12, 2014

I booked a cab from Sakinaka to Kandivali for 23:00hrs. Driver Gopal(Mob:[protected]) called @ 21:45hrs to confirmed, i requested him that i vl call him in next 10 minutes, so i called him in 10mins but he did not bother to answer my call, and then my husband tried calling him, then he answered the call, and when asking him to reach the destination. He said that they have cancelled the booking and on top of that he was using abusive language like " jo ukhadneka hai ukhad lo, jisko complaint karna hai karo". after this we complaint the same to their customer care, they did not even bother to get back to us, so spoke to their Team Lead Ajinkya, but even he was useless, not even bother to get back and also he was not able to give the satisfactory answer. These people are just here to cheat the customer. I would suggest people not to travel by OLA Cabs, as they are very unprofessional, specially the drivers and even the customer service is pathetic. They don't know the meaning of Customer Service first of all.