[Resolved] Telenor

[Resolved] Telenor — Balance

A amar kr sahu from Bengaluru, Karnataka Jul 17, 2016

[protected] ko lagbhag 1:30 baje maine 4g ke bare me janne ke liye 198 me apne mobile number [protected] se 198 me call kiya. Jaise hi call connect hua mere account se ₹37 kat liya gaya.. Aur ek plan activet kr diya gaya jo ki mere me pahle se hi active tha. 198 me complaint karne pr koi help ni kiya gaya. So please help me and punish that type of company. Was this information helpful? No (0) Yes (0)
Aug 19, 2016 Complaint marked as Resolved Uninor / Telenor customer support has been notified about the posted complaint. Jul 17, 2016 Updated by amar kr sahu Balance ktne ke baad maine jb apne bhaiya ke number [protected] se 198 me call kiya to usme se bhi ₹19 kat liya gaya aur ek plan activet kr deiya Verified Support Jul 18, 2016 Uninor / Telenor Customer Care's response Hi Amar, we apologize for the inconvenience caused. We'll get this checked and connect back to you with a resolution. Kindly bear with us in the interim. Thanks. Verified Support Jul 19, 2016 Uninor / Telenor Customer Care's response Hi Amar, as checked, your amount has been deducted for your recharge request for STV 37 and for which you have already received your benefit as well. Hence we won't be able to refund your amount as of now. Thanks.
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