[Resolved]  Telenor — My sim services blocked without any intimation

Address: Nashik, Maharashtra, 422003

Website: www.telenor.in

I am using your SIM ([protected]) more than 6-7 years. Used to recharge it on regular basis. But due to some unavoidable reasons couldn't recharge it since 3-4 months.

Since May, I started to get messages that to continue my service I need to submit address proof & photo proof (but in said message address was not given). So to get the details I called to your executive & he said that SIM is active & no need to worry. Even I ask about message & address to submit the documents but he repeated that SIM is active.

So after confirmation from telenor agent only I completely ignored that message. Today I observed that peoples were not able to contact me, when they are trying my contact no.they are getting message as 'Service is temporarily stopped'.

Is this the way to deal with a genuine customer? Haven't they checked my transaction details before blocking it? Haven't they checked how many telenor customers are contacting me on daily basis(reason is I am promoting it in my friend circle).

Finally I have taken decision to approach consumer court because its really not a professional way to deal with customer.