The New India Assurance Co. Ltd — medical claim approved more than a month ago but still payment not released

Address: Pune, Maharashtra, 411057

My name is dhaval kumar pandya and i am working in cognizant technology solutions, pune. I have raised medical reimbursement claim for my father's bypass surgery in new india assurance private ltd on 26th may 2019 and it was approved on 15th june 2019 and the claim status got changed to 'ready for payment' and it has been more than a month and they are not releasing the payment.
Every time i call to their customer care number and i get the same answer as please wait for 7 days. And now after 1 month also they are saying the same.
I request you to kindly take an action against them.
Below are the claim details
Claim raised by : dhaval kumar pandya
Empid: 774749
Claim number: 19685086
Claim raised for: kantilal pandya
Claim raised on: 26/05/2019

My contact number is [protected]