The Professional Couriers — Rude behaviour of members over there

Address: Vapi

I have sent my parcel on 27th October Wednesday from vapi to chiplun and I had been told it would be delivered in 2-3 working days I was like ok till 30th my party didn't got the parcel so on 1st I called professional courier vapi that person told me it is in delivery so I called professional chiplun they told we haven't received from Mumbai so I went to head branch there I asked them that all are professional chiplun are saying we haven't received so the made a complaint on 2nd chiplun professional had received the parcel now they are saying we don't deliver in that area from vapi i was assured that delivery will be at door step and yes distance is not that far its 2km from chiplun professional office and they are being rude n saying we will not deliver in courier service u can't do delivery in 2km then what is the use n before we had send many courier in that area
My docket no is vpi410706