Thepetcare — ORDERS PAID FOR NOT RECEIVED for over a month

Address: Plot no:1/P, SRI SAI VIHAR Oyster Airport Hotel (Landmark, near Rajiv Gandhi International Airport, Hyderabad, Telangana 501218

Website: thepetcare1.myshopify.com

Hello. I ordered 2 packets of cat litter sand from The Pet Care over a month ago on April 22, order number #4900. They have not shipped nor have they replied to any of my emails and calls. The only time they replied was when I asked when the product will be shipped. They said they will ship it soon and even after a week of that, they hadn't shipped and tracking showed they didn't even hand over the shipment to Shiprocket.

After a month, i asked for refund twice and they asked me to send my gpay id or number, and i did. They still haven't sent the refund to me. I have emailed them twice after this and got no response. The status of the order on the website says "Fulfilled", even when it is not.

I saw online in their reviews section that many other customers also suffered the same as i did with their orders and that they would not communicate. Pet Care also threatened some of these customers through calls.

I would please like a refund for this order.

Thank You.