Thepetcare — Pet food fraud

Address: 5-8/1, shamshabad, Hyderabad

I am Lakshmi Vivek, i ordered pet food ; I Ams 8 kg from thepetcare and paid 2880 online which shows as ICICI Bank on April 25th 2023. They are a Hyderabad based company as they claim.
I received a order number which remaind in active till 1 May 2023 . Hence i decided to contact the WhatsApp number given by them as when i tried to call on it the number did not connect.
To distract me, they sent a order number by Delivery and cancelled it themselves the very same day.
When i confronted them with this information, i was told that the product has been booked with a different delivery agent, despite me repeatedly asking them to refund my money.
When i checked online i found a few other buyers who have written that they were cheated by the seller in the same fashion.
When i sent amsg on WhatsApp that they seem fraudulent as correct information was not being given to me, i was messaged back to mind my language.
I mailed them again yesterday too no avail.
I may not get either my product or the money.
We had sent local indls to this loc and fwg points have come to light:-
1. The shop has been closed 8 months back from this location.

2. Land was sold to someone else and new constr has started.

3. Neighbours has told that Many times Police has also visited the same place enquiring about the pet shop.

4. Present whereabouts of the shop owner not known to neighbours also.