Think & Learn / Byju's — I want to return my byju's kit with lenovo tab and return my loan amt

Sandeeip

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401303
Website:	[email protected]

I have your Byjus Kit for My son Name of Akshat Gupta.
But when I received this kit I was already informed to Mr Sidhant Jain through telephone or text message that I not want this kit due to financial problem.
And I’m not able to pay kit amount. Same thing inform My wife your another person name of Mr. Suk deep Singh.

Every ensure me that your return complaint has been logged and with 24 hour’s Kit will be return back from your side.

But Till date No any person come from your end to take back this Kit.

Find the attachment of text message and one mail from your support team, but no any resolution received.

I request to you please cancel this request and take back your product ASAP..

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BYJU's customer support has been notified about the posted complaint.

Aug 11, 2018

Updated by Sandeeip Yesterday afternoon I received call from Byjus company contact person name is Mr. Sumeet. He agree to refund back my money and cancel my order and also cancel my loan. But they want Byjus Kit for that refund process and he will provide me mail confirmation of order cancellation as well as address where I send the Byjus Kit.

But till date I'm not received any order cancellation mail or address for retrun back byjus Kit with Tab.

Please do the needful and close it on priority.

Thanks & regards
Sandeeip
[protected]
Registered Mob ; [protected].
mail id is : [protected]@gmail.com