Think & Learn / Byju's — Lenovo cat tab

Address:	Bangalore, Karnataka, 560008
Website:	www.byjus.com

Hi,
As you have been unable to solve my problem i am listing it down point by point -

1. i bought a cat lenovo tab course on july 16 2016.

2. the delivery of the tab itself took 15 days. despite of delay, i continued using it...in 2 days i realized i am not able to access videos more than 3 times (which was not told by the executive despite of asking again and again).

3. further, the books were delivered post 1 month after rigorous follow ups and no response from the byju team. to compensate the same the manager extended the validity from january to feb (i really dont know what i am going to do with the course after the exam).

4. 15 days back i started having problems again in logging in; again i called up the authorities and they told the tab would be picked up and delivered back to me once the problem is rectified (which never happened). after 2 days i had to take the tab to the byju koramnagala office where the problem was rectified.

5. 6 days back it started having the same problem again. its been 4 days since i have shared my address but no one is bothered to pick it up and follow up. i have to call again and again and explain the entire thing to an entirely person on crm.

6. i have wasted my rs. 22000 in buying this tab and now i am wasting my time as well. kindly take the tab back and refund my money. i did not pay this much amount for such a service. kindly refund my money. please do not provide any other alternative as i am not interested any further in your services. if the pick up is not possible from your end, let me know i'll drop it post the refund.