| Address: | Bangalore, Karnataka |
Our email to the BYJU's team
Dear Mr. Byjus,
We had taken your subscription for my son Kermit Singh Saimy student of grade 5, ICSE studying at Baldwin’s boys school. One of my colleague had bought your 8-10th package in 15k that would be beneficial for her 2 daughters. We had couple of meetings with various people in your sales team after repeat discussion on your service by Manisha and her team. Mr. Akash visited our residence to explain everything over to make it easy to make a deal. We had our doubts for which we were clear right from the day we started conversing with your ESTEEMED staff.
Since the Academic year was going to end for my son, we were not keen any purchase for the current year and would have waited for him to graduate to grade 6. We were however convinced to buy the grade 6 to grade 10 in any board as a special offer with grade 5 as complimentary and the mentor will be allocated in a week of registration and few days of device being delivered.
However, when we received the product, there was no 5th standard software, for which we had to go through the mental torture of speaking with your customer service people. On conversing with them we were in for a shock to understand the following:
The subscription is grade 6 onwards and did not show 5th standard ICSE, to the extent that we were accused of lying and had to request them to listen to the call recordings
Post the hassle we were informed that we would have to download the app and that we got done only after Manisha Bajaj and her manager Priyanshu visited our residence. Post all of this precious trail period had started. Now the subscription would keep on expiring which I feel is so inconvenient for the child and the parent. You can not expect the child to be online with Maths always. There are other subjects that need attention as well.
We had categorically asked them to update the details of the complimentary subscription on the order note, which has not been done till now thus leading to hassle. The Mentor was not yet been assigned say almost of month passing.
THIS IN ALL HAS CREATED A VERY NEGATIVE EXPERIENCE FOR US AND FOR OUR CHILD. IT HAS GIVEN US NOTHING BUT GRIEF AND STRESS AND A SERIOUS LET- DOWN.
WE WOULD LIKE TO CANCEL OUR SUBSCRIPTION EXPECTING FULL REFUND ALONG WITH COMPENSATION FOR MENTAL STRESS TO OUR CHILD AND US. REPEATED COMPLAINTS BY MY WIFE HAS JUST PUT THIS ENTIRE EPISODE ON HOLD. I AM NOT SURE IF YOU WOULD BE INTERESTED IN REVERTING BACK AS HAS BEEN OUR EXPERIENCE, HOWEVER, WE HAVE ALSO COMPLAINED ABOUT THE SAME ON THE TWEETER HANDLE. WE ARE TIRED OF REPEATING ISSUES AT REGULAR TIME TO CUSTOMER SUPPORT. YOU MIGHT WANT TO HAVE A LOOK AT THAT IN YOUR SYSTEMs AND ALL THE CALL RECORDINGS.
UNHAPPY PARENT.
After this email, we got complimentary 5th Standard SD card. by then it was too late. Now comes the next year, the mentor got assigned in June'17. who confirmed to me that they do not have any course for IG board. and our subscription is only for 6th Standard.
What should a parent do????
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