| Address: VVC Real Infra Private Limited , Ship-from Address: Madhakondapalli Village ,Denkanikotta Taluk , Hosur , Krishnagiri District , Tamil Nadu - 635114 | | Website: thomsonhome.in/contact |
We booked Thomson semi automatic washing machine from Flipkart on October 14, 2023. They sent washing machine on October 26, 2023, which was leaking water. We complained to Thomson through Flipkart website, but there was no response. I had called more than 100 times over a period of a 15 days, either they don't pick the call or drop the call or give excuse. Then we wrote an email to the customer care and they sent mail with complaint number D01150. Then they sent a technician, he found the drum to be defective and he wrote in his report for replacement. Then next day another technician came and he also found it to be defective. He also wrote same thing in his report. Now it is more than 1 month and the customer care is pathetic, either they don't pick the call or when they pick they say it will take 3 days or 5 days, etc. Today, November 27, 2023, I had called them and today they are saying they need another 10 days as the parts is unavailable. They don't want to replace washing machine, now they are saying they can't even replace parts. I had sent several emails and had called more than 150 times in a span of 1 month and they have hardly picked my call 10 times. I request Thomson India to either improve their customer care or shutdown their company in India. We had not even used the washing machine even once. I request Thomson India to solve the issue as soon as possible. You can contact me at [protected] or [protected]@gmail.com. Was this information helpful? | 
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