Titan Company Limited — Reg:- depreciation coupon issued on one watch cannot be used to buy two or three watches to match the amount titan is giving me back

Address: Hyderabad, Andhra Pradesh, 500040

Website: www.titanworld.com

Dear HelpDesk of Titan Company,

I had purchased a watch during June 2013, which now has UCP as Rs. 7495. As the piece was found defective, Titan Showroom at AS Rao Nagar, Hyderabad, offered to exchange the watch after deduction of Depreciation amount. I received Depreciation Coupon from Titan which has Net amount of Rs. 5246.50, after depreciation of Rs. 2248.50.

I went to the nearest Titan Showroom to buy four watches using the amount Rs. 5246.50 offered in the Depreciation Coupon.
After the selection of the watches, when I go to the billing counter, I am instructed to take only one watch as their system does not allow to billing for two watches using the same the same Depreciation Coupon.
Please note that there is no mention of such a rule in the Depreciation coupon.

THIS IS RIDICULOUS!!! Here is my take. I need to be allowed to buy at lest 3 watches for this amount that Titan is willing to return back to me.:

When I purchased a watch for Rs. 7495, and it worked well during the warrarnty period, and within a month after warranty period the watches stops working. I go to the Titan Showroom, where I purchased the watch, and they say after a few weeks, that the company identified this piece as a defective piece and wants to refund the money.
What can be done about this? So, I had to agree.
After this experience, I am not willing to buy any more of Titan watches. Titan cannot assume monopoly and keep imposing rules on customers.

I wanted the money back, but they would not agree to return the money, I have come to terms to just get the money after the depreciation(Ideally for having sold a defective piece, I expect the Company to refund the entire amount. But that is a far off dream).

As they insisted to choose watch in exchange of this watch, after compromising, I chose 4 watches total worth of Rs. 6000 approx. Now, another clause comes up from Titan. They say I need to take only one watch, obviously its price should be more than the refund amount. With the bad experience I had got by buying a costly watch at Titan, Why will I buy a costly watch any more?

My complaint to Titan is to either give back my money or allow me to buy more than one watch using the Depreciation coupon. Isnt that a fair ask?
If online has restrictions to allow multiple watches to be purchased on the Depreciation coupon issued for one watch, then why cant you do this offline transactions? Have a physical bill book for such kind of complicated transaction, instead of forcing customers to buy from Titan for lifetime.