[Resolved]  Travel Triangle — customer complaint — booking 7722452-del-bali (13-17th april)

I am writing this with regards to booking made via travel triangle (Nitsa holidays — 7722452) from 13-17th april, the booking was handled by rahul (+91 [protected]). The booking was made for my elderly parents and hence needed consideration and thought, especially in terms of booking flights and baggage.

Despite our several calls made back and forth during the time of booking, we were promised and confirmed that 15kg baggage was added on our ‘value’ tickets on our way back from bali to delhi and we need not pay anything in excess. Thus, we planned hand baggage only from delhi to bali and on our way, we wanted to check - in using our free baggage allowance.

However, on reaching bali airport we found out that we do not have any free baggage and we had to pay to check – in, despite all vouchers and messages the airline staff could not find our ‘value’ booking baggage allowance in their system and confirmed that it is indeed the mistake of your travel agent (Rahul in this case) who had forgotten to select free baggage option on our return flight.

We requested them repeatedly to consider the same, however we ended up paying around 100 usd, wasted almost over an hour and was harassed whilst other passengers cleared the coast, swiftly.

There were few other blunders, for example complimentary dinner promised on day 3, was never fulfilled, but we let that one go. However, this long wait, harassment and delay at airport that costed us 100 usd worth money and affected my father’s health and their time is not excusable.

I want travel triangle to investigate this matter at the earliest, else we may have to take a legal action on the same, as your customers should be your priority and your agent simply cannot excuse himself by not even answering our calls for after service or feedback.

I hope i can get a revert asap on this.