[Resolved] Travel Triangle — no communication on flight change

Sanjeeta Banerjee

Dec 1, 2018

Address: 560066

Our flight of 6e -76 3.45 pm got changed to 6e -78 2am. Hence by the time the agency provided the pickup from the hotel we already missed our flight for the same. We were not informed on the flight change and had to stay at airport for more than 18hrs without any accommodation assistance from the agency. Also they refused to take responsibility of information conveying on this. We had to go through lot of harassment because of this. Would request you to look into the matter very seriously as we expect a kind of support from the agency and hence pay accordingly to. The agency was breakbag.
Even during our stay in bangkok we were provided with a poor hotel and a double bed with sliding beds whereas we booked as a honeymoon package for the tour.
It was really very disappointing to have this kind of services inspire of paying 1.24 lakh for the trip.

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Jan 12, 2019

Complaint marked as Resolved

Travel Triangle customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

Travel Triangle Customer Care's response Hello Sanjeeta,

We are sorry to hear about your experience. Please share your Trip ID/contact details, so that we can further look into it.

Regards,
Aditi | Team TravelTriangle

Verified Support

Dec 12, 2018

Travel Triangle Customer Care's response Hello Sanjeeta,

Apology for the inconvenience caused during the trip. We would like to thank you for the detailed feedback. We value our customers and your honest feedback will only help to improve our services. Appreciate your participation. We really look forward to you taking a trip with us again.

Regards,
Aditi | Team TravelTriangle

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Comments

supervisor

Dec 1, 2018

It looks that you are not satisfined with the level of the sevices.
You complaint is not clear for the consideration for legl professioanal:-
- no dates / time
- no place
- no ticket
- no rebooking

If you need the financial compensation, you must collect all the douments related to travel and you
can hire a lawyer or a legal professional in the civil aviation, whcih will cost you about[protected]+ rupees, if you chose the Indian court.

Regards,
Sr manager for ICAO/IATA irregulations matters
Aryan enginners ltd
email for request with documents: aryan{at}vivaldi.net
where {at}=@ .