| Address: Gautam Buddha Nagar, Uttar Pradesh |
I bought 5499 package on 05th March 2012 from GREAT INDIA TRAVELS (Order No.[protected] where I was promised that that I will get the accommodation for 4D/4N as per my choice from their list of 3/4 star hotels (which was sent to me). The only thing I need to send is a DD of Rs. 550/- along with the booking request. But I am trying to make the booking from last 1 year but they are making fool of me. I tried to send the booking voucher many times but every time it returned to me because of incorrect address. They are frequently changing their address without any intimation to the customers and have changed their postal address three times in last one year. Finally my booking form was delivered to them in the month of February 2013 and after a long conversation with their representative, they offer me a 4D/4N accommodation in a hotel located in Goa during 27th to 31st 2013. But I found a lot of online complaints against that hotel and Great India travels. Also the hotel was not 3/4 star as per their commitment. When I inquired them about the hotel details, they never replied back to me. I tried to contact them at their helpline number but nobody is responding to my phone calls.
I am a salaried person and 6000 means a lot to me. Therefore, I request you to please intervene and take the suitable action against them. I also wanted to highlight that I have all the email communications & some of the recorded conversations between me and their representatives, if that could help you in any sense.
Regards,
Ramandeep Jindal
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