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Travelocity Complaints & Reviews

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2.5
Updated: May 7, 2012
Complaints 12
Resolved
6
Unresolved
6
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Hotel Room not given after Confirmed Reservation
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refund of ticket cancellation

Travelocity reviews & complaints(12)

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S
Sagar Gulati
from Kolkata, West Bengal
May 7, 2012
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Flight Cancellation Re-imbursement

Address: Lucknow, Uttar Pradesh

Hello Sir,
I booked my flight ticket from Lucknow(LKO) to Bangalore(BLR) on 8th December 2012 worth 6949/- which I cancelled on 12th December 2012. My cancellation amount that had to be reimbursed in my account is 5899/- which has not been credited to my account yet. My ticket details are as :

Trip ID :[protected]


Product Type & Quantity ...
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S
Shweta Verma Jha
Mar 6, 2012
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Credit card charged 8 times

I tried booking 2 round trip tickets from Newark, New Jersey, USA to New Delhi India. My credit card was charged 8 times for the same transaction. The total charge I saw on my credit card was for $23,000 and each time I was told that the transaction did not go through. I was not issued even a single ticket and we were on the phone for 4 hrs. 1st with travelocity to make the reservation and then with credit card co. and travelocity, travelocity...
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N
niharika.r
from Hyderabad, Telangana
Nov 9, 2010
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Refund not credited since 1.6 years

I booked a round trip ticket from Hyderabad to Saudi Arabia around 1.5 years back. The trip id is 97834669.

Unfortunately, we had to prepone the trip, hence we cancelled the ticket from Saudi to Hyderabad (one way).
When I called the customer care , they said that the refund for a partial cancellation takes a lot of time and sometimes it takes an year even.
I called up the customer care every 2 or 3 months...
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P
pks2383
from Chennai, Tamil Nadu
Aug 17, 2010
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Fraud in travel tickets

Address: Bangalore, Karnataka

I have booked air tickets to my parents from travelocity (the online travel agent) well in advance of 15 days before the journey, I got the e ticket without having PNR details.
When I reached to airport and demanded the tickets from the Jetlite counter, they told me that there is no such booking reflected in their system so if you want to journey you have to bye current tickets and as a result I purchased current tickets spending Rs...
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M
Manish Kamath
from Mumbai, Maharashtra
Aug 10, 2010
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Refund pleaseee

Its been more than 2 months now, that i am awaiting my refund on the cancelled tickets.

This is a sheer non-professional attitude and i am unable to get the money back. I have followed up with the travelocity call centee for more than 10 times, but in vain.

This is my HUMBLE request to all you who is reading this, please please please do not book tickets (if you are not confirmed on the travel) from travelocity....
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C
coolhead
from Pune, Maharashtra
Aug 8, 2010
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Online fraud by Travelocity- Non refund of money for Hotel Booking

Address: Andhra Pradesh

Hi All,
I recently tried booking a hotel in Delhi using travelocity.co.in. After entering in my credit card details the money was debited from my account. However, no booking was made and no refund came to my account despite several reminders by emails.
I also tried calling customer care. Every time I had to face a recorded message. No real person would pick up the phone when you dial customer care.

Looking at...
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M
Manoj K S
from Bengaluru, Karnataka
Jun 28, 2010
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No Refund even after more than 30 days of cancellation

I have cancelled my Air ticket on 15th May 2010 over phone and then tried calling the Travelocity customer care number. Kept hearing that "we are experiencing high call volume" This happened for many times many days.
Finally i sent a mail regarding the same to their customer care team n got reply that they cant take this request of cancellation. Finally after 1-2 mails they agreed for the cancellation.

The...
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V
vikas_j
from Delhi, Delhi
Jun 1, 2010
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Refund for a cancelled Airlines booking

Address: North 24 Parganas, West Bengal

I had booked 2 tickets for Guwahati vide Trip ID no.[protected] out of which 1 needed to be canceled, as per the FAQ of the company the amendments and cancellation could only happen through the the customer care number, I called the customer care no. at least 10 times each on 11th May and 12th May consecutively but in vain. The Toll free nos. are given just to misguide the customers as it takes you to a recorded made where I was kept on hold...
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S
saw3soapy4u
from Hyderabad, Telangana
May 12, 2010
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refund of ticket cancellation

Address: Chennai, Tamil Nadu

I Swapnil Wadikar booked ticket for Chennai Hyderabad Indigo flight of 12th May. Trip ID is[protected], Airline Indigo(6E, )flight No. is 6E0302, Airline booking number is L4M6AH, No. of Booking 3persons.

Now I have CANCELLED my ticket directly from Indigo Counter on 6th of May. But the REFUNDABLE AMOUNT is not returns to my account after contacting to Indigo counter I got to know that the amount will be transferred to Travelocity...
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S
Satyabrata Barua
from Vellore, Tamil Nadu
Jan 24, 2009
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Non refund of money

I had booked a ticket and the same was cancelled on time. Despite my repeated reminders to Travelocity I am yet to receive my refund. I am sure the policy of the company is not to refund the money back. I plan to file a complaint against Travelocity for unethical business practice. I would also like to caution consumers against booking their tickets through Travelocity. I know I would face lot of inconvenience in delaing with these thugs...
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P
Pravin Narayanrao Chobe
from Bengaluru, Karnataka
Nov 24, 2008
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Non refund of Cancelled booking

I have booked an Air ticket through Travelocity portal & same was cancelled within time i.e. on 08/10/2008. The Customer care person confirmed me that I will get refund "WITHIN" 45 days but till date they have not refunded me the cancellation amount. Please help me in the matter...
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A
Adwitiya Nigam
from Bengaluru, Karnataka
Aug 19, 2008
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Hotel Room not given after Confirmed Reservation

We booked a room for 2 pax in Sterling Resorts, Yercaud online through Travelocity for 3 nights and 4 days. The booking was confirmed as shown online(full amount was paid up in front). Called up Travelocity to re-confirm the reservation on which i was told that it has been booked and the room is confirmed. A day before reaching the hotel in Yercaud, somehow called up Sterling Resorts and found that there was no reservation on our name. When...
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