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I am solo travel from Malaysia.
I had booked Booking ID:[protected] for 7Night 8Days trip for my self alone. From Travel Triangle's website and took over by 3rd party agent which is Breath Taking Holidays handle by Ms. Sana.
1. I had booked for a 7Night 8Days with cost INR46, 000 tour include 3star Accommodations, Tour guide and request to join small group.
And they suggest me to join 1 couple and I agree with it and Ms. Sana has promised me that she will join this trip with her Father Mr. Rashid which is driver.
On my first day touchdown in Srinagar Airport on 2nd June 2024. I have asking Mr. Rashid where is the couple and Ms. Sana.
Mr. Rashid told me Ms. Sana not well and he not suggest me to join the couple because the couple Hindu. Hindu are bad that what he said.
For this trip will only me and the driver. NO Guide provided but I have request with a guide and small group.
1.After Srinagar Activities done, we back to the Hotel and I am shock the place I stay is not a Hotel. It's a Guest house. In the itinerary I received from Travel Triangle Hotels name is difference with Breath Taking Holidays. I have asking Ms. Sana to change my hotel and this not as per my request she still not doing it.
2.On 3rd June I get anxiety attacks because I am not happy with the service provided by Travel Triangle and Breath Taking Holidays. Ms. Sana promise with me again the she will join me for the trip next day.
4. On 4th June on our way back from Sonamarg Ms. Sana call the Driver to bring me to Breath Taking Holidays office for harassment on the payment that I need to clear to Travel Triangle otherwise they will stop vehicle and accommodation. We have paid INR15, 000 in advance and the balance will settle on 7th June and this agree by Ms. Sana.
In the evening, Connecting Kashmir Hotel owner has called me and mention that agent asking for the payment. In this situation why Travel Triangle drag this Hotel with the payment issue.
5.I have decided to move out from this Hotels and end my trip.
The agent has stop me from checking out from Connecting Kashmir Hotel. I have paid INR15, 000 Ms. Sana so that they allow me to go.
6. I have to purchased a new room at Radisson Srinagar for me to stay on 4th June night which cost me INR15, 500.
7. I Purchased a new ticket to back Malaysia next day (5th June 2024) which cost me INR 29, 156.
8. And they said I only paid INR21, 000
8. I been asking receipt and the refund until today 7th June I still have not receive any respond about for refunds.
I want following refunded and the cost of my Hotel and new flight ticket that cost me INR 44, 656
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My total losses because of fraud agent is INR 80, 156