Travolook — About the ticket refund

Address: 28, sree radhashyamsunder mandir, bellahalli, Bengaluru, Karnataka,560064

I had booked a flight from bhuwaneshwar to Delhi on 29th Oct on travolook reference Id is REF[protected] the money got deducted from my account for this and after a hour I received a message say that ur ticket is been cancelled and ur refund will be received in 10 days and now it's been 3 months i didn't get any refund for this.