Travolook — Airfare ticket refund

Address: Hyderabad, Telangana

I had booked a flight from hyderabad to baglalote on 16 th oct After paying they called me and said the ticket fare is increase and cancelled ticket
the money will be refunded in 48 to 72hrs
But later i got mail stating it will be done in 15 days
this looks a fraud site and wish to take it
as any time i call neither they pick up the call nor reply properly disconnecting abruptly
req ur help