Travolook — Amount debited-booking cancelled

Website: travolook

Sir i have book a flight ticket through Travolook on 11 with REF NO[protected] @ amount Rs.11165/-got debited from the account and after some time got a mail stating that the Booking is cancelled, I got a call from one lady said the amount will be refunded within 10 working days, i have waited for 10 days and called again they said to wait for 7 days, then again i called them after 7 days now they are asking me to wait for more 7 days, Request you to please solve my problem my problem and help me getting my money back