Travolook — Booking cancelled but money not refunded

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 , Gurugram, Haryana 122008, India
Website:	travolook

Booking reference REF[protected]
They deducted the money, but immediately cancelled my ticket and now since 2 weeks they are saying refund WILL be initiated.
on calling the customercare, they keep me in queue for 45 minutes then on reaching the support team after asking my reference number, they cut my call.
please get me my money back.