I have booked flight from Mumbai to Bhubaneswar on 6th Oct 2021 with a price Rs 23632 having Booking Ref : REF[protected]. I got confirmation page and email but after sometime I got a call from travolook support saying ticket price has been revised and they asked me to pay another Rs 3000 over a payment link. I denied the payment of Rs 3000 because i could see there is no change in the flight fares over different Airlines sites. I asked to cancel the ticket and the support team assured my Refund money to be processed in 10-15 working days, Even after repeated emails asking about the refund of Rs 23632 there is no response from travolook... I tried calling the customer care number[protected] but there is no response. It just had a auto response recording.
After 22 days again i got an email saying again wait for 7-10 days. Now its almost 1 month i have not received my refund from TRAVOLOOK. My credit card company is following up with me for the payment.
It looks completely a fake booking site. Very pathetic experience. Looks like i have been cheated, please help.
Details:
Date of Incident: 06th Oct 2021
Booking Ref : REF[protected]
Name: Debasis Nanda
Email id: debasis.[protected]@gmail.com
Desirable Resolution: TRAVOLOOK should provide the Refund amount for Rs 23632
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