Travolook — Cancelled ticket but not refunded

I have booked flight tickets on October 20th .
And it was cancelled due to increase in fare and the team told me that it will be refunded in 10 working days but it has been more than 30 days then also i am not getting the refund amount .
Timely I'm contacting customer care, they also told me it will be refunded but I didn't receive.
Booking Reference Number are: REF[protected] and REF[protected]
Passenger Name : Pujan Shrestha and Bibek Kshetri
Flight from Lucknow to Bangalore.