Travolook — Cancelled ticket refund

Booked Flight ticket on line through Travilook web site from Bengaluru to Nagpur on 1st Dec2021 and return.and paid Rs 8400/-with SBI credit card card.Ticket was not booked and received mail immediately that ticket not booked and money will be refunded within 7 to 1 working days.It is now more than one and half month no refund received. Send mail and talked 3 to 4 time and every time they repeat that it will be done within 7 to 10 working days and no response for my email., .