Travolook — Complaint regarding refund

Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

Website: travolook.in

This is with reference to my booking with the company
I booked 2 tickets from delhi to Hyderabad with ref nos.
REF[protected]
REF[protected]

I called up the toll free number to check the status
the tickets were cancelled and refund initiated on 16th October

But till date the refund has not been received by me
I have been sending emails and calling the toll free number but no action been taken
Now the toll free number is not accepting my calls also
Kindly let me know what can I do at my end to take action against the company