Travolook — Cyber fraud

Address: 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

Website: Travolook

I had booked my flight ticket from Banglore, Karnataka to Delhi for 22 December 2021 with flight indigo 6E-20340 on 22 November 2021 amounting to Rs. 3590/- on travolook.in.

My bank account debited with the above said amount and I received an e-mail from travolook.in that my booking is cancelled due to fare expire with reference no. REF[protected]. When I contacted to customer care of travolook.in, they asked me to pay Rs. 800/- extra charge for the same ticket. When I asked for refund, travolook.in informed me it will take 7 days to refund. After 25 days, I am still waiting for my refund.
Please help me to resolve my problem. I shall be thankful to you