Travolook — Deducted money but no Refund provided

Address:	Gurugram harayana
Website:	Travolook.in

Hello i have booked Flight tickets from your site for 14 January from Bhopal to Mumbai but I got call regarding cancellation that my tickets cannot be processed due to some technical error and booking amount will refunded to my account in 2-3 working days but i haven't received my money back yet also didn't get any update regarding it when I tried to reach out to Coustomer Service on call my call was on hold for 10-15 mins and was told I was on queue but when my number came call got disconnected and id didn't happened only once I have been trying for two days but same thing keep repeating, there's no way i can reach out to Coustomer care on other alternative numbers given because call won't go in on those numbers please resolve my issue as soon as possible, else i need to go to consumer care service I'll wait only for a day to get any response below I am attaching my tickets