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Travolook — Did not get Refund on my credit card

I booked 2 tickets from this website .
1 on 06/01/2022 (REF[protected]
2 on 13/01/2022 (REF[protected].

On both the occasions, money got deducted but the tickets were not booked. Usually when this happens the money comes back to the credit card within 1 or 2 days. But its been more than 10 days now and the money has not be credited back into my credit card.
Upon inquiry, Travolook has a standard reply.
ALl I want is my money back and for this website to stop this scam.
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