Travolook — Did not get the refund

Address: Delhi

I booked ticket in the month of October my ticket was confirm but after few days I got call from travolook that my flight cancelled when I call to the airlines they said the ticket was cancelled by the agency(travolook) they had already initiated the refund amount in their account but they are not giving my money back. Every day I am calling on their customer care number but they’re not picking it up.